These Terms and Conditions form the agreement between you and Heritage Casino when you register an account, deposit funds and play on the site. They apply to every product on the platform including casino, live casino and sportsbook. By clicking accept on the registration form you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree, please do not register.
Eligibility
You must be at least 18 years old to register or play. You must be legally allowed to gamble in the country where you live, and you confirm that funds you deposit are your own and have not been obtained from criminal activity. We reserve the right to verify your age, identity and source of funds at any point, including before processing a withdrawal.
Account use
You may only hold one Heritage Casino account. Duplicate accounts will be closed and any winnings forfeited. You are responsible for keeping your password confidential and for every action taken from your account. Notify support immediately if you suspect unauthorised access.
Deposits and withdrawals
Deposits must come from a payment method registered in your own name. Withdrawals are paid back to the same method up to the original deposit amount, with the remainder paid to a verified bank account or e-wallet in your name. We do not charge fees on standard deposits or withdrawals, although your payment provider may. Pending withdrawals can be reversed for a maximum of one hour after you request them.
Bonus terms
Each bonus carries its own terms which appear next to the headline on the promotions page. Standard rules include a 35x wagering requirement on the bonus amount unless stated otherwise, a 30 day expiry, a maximum bet of A$5 per spin or hand while wagering, and slot contribution of 100% with reduced contribution on table and live games. Bonus abuse, including hedging on the sportsbook, will result in bonus and winnings being voided.
Fair play
All games use certified random number generators or live equipment audited by independent testing houses. Use of bots, automated software, collusion or any other unfair advantage is grounds for immediate account closure and forfeiture of balance. We log play in real time and review suspicious patterns.
Limitation of liability
Heritage Casino is not liable for losses caused by events outside our reasonable control, including internet outages, provider downtime or force majeure. Game outcomes are final once recorded by the provider. If a technical malfunction is later proven to have affected a result, the affected bet will be voided and the stake returned.
Dispute resolution
If you have a complaint, start with live chat or email support@heritagecasino.net. If we cannot resolve the issue internally within eight weeks, you can escalate to our independent alternative dispute resolution provider, whose contact details are available from support. Australian players can also escalate to the Gambling Commission. Nothing in these terms removes your statutory rights.
Changes to the terms
We may update these terms from time to time. Material changes will be notified by email and on the site at least 14 days before they take effect, with the option to close your account if you do not accept them. The latest version is always available on this page with a last updated date at the top.